At MACKSYRA, we strive to provide high-quality, trendy artificial jewellery that delights our customers. Since we operate exclusively online, please carefully review our returns and exchanges policy before making a purchase.
1. Returns
Due to hygiene, safety, and quality standards, MACKSYRA does not accept product returns.
All sales are considered final, except in cases of damaged or incorrect products.
2. Exchanges
We understand that mistakes can happen during shipping. Exchanges are allowed only under the following conditions:
The product received is damaged, defective, or not the item ordered.
The issue is reported within 2 days of delivery.
A clear unboxing video must be provided at the time of opening the package as proof.
Exchange Procedure
Contact our support team at Customercare@macksyra.comor via WhatsApp with your order details and unboxing video.
Our team will verify the claim and confirm eligibility for an exchange.
If approved, we will arrange an exchange for the same or a similar product, based on availability.
Products must be unused, in their original packaging, and with all tags intact.
Important Notes on Exchanges
Exchanges will not be accepted for personal preference reasons, such as:
Dislike of the product
Size or fit issues
Color variations due to screen displays or lighting
MACKSYRA reserves the right to refuse any exchange request that does not comply with the above conditions.
3. Shipping for Exchanges
If an exchange is approved, MACKSYRA will provide instructions for returning the original item.
The customer is responsible for shipping the item back in secure packaging.
Once we receive the returned item and verify its condition, the replacement product will be shipped promptly.
4. Contact Us
For any questions or assistance regarding exchanges, please reach out to:
